FAQ
General
What's the optimal way to reach out to Customer Service?
Email us through the website. We promise to get to you as soon as physically possible.
Can I cancel or change my order?
If an order needs to be edited or canceled send us an email through the website and we will amend it.
Will I be sent a physical gift card?
No, you will receive an online gift card via email. That can be printed and gifted.
Do you have padding in your bikini tops?
There are no pads or wires in our swimwear. Instead we made out bathers with high quality materials for the lining and the outer layer offering a decent amount of support through design.
My parcel still hasn’t arrived, can you track it for me?
Yes, you will receive a tracking number when we pop it in the post.
Do you have a storefront where I can try your swimwear?
We are an online store and don't have a storefront.
What are the benefits of creating an account with Jencie Swimwear?
Creating an account allows us to reward loyal customers and provide easy check out
Which tops and bottoms have the most coverage?
The brooklyn two piece provides the most coverage
What payment options do you offer?
We accept Afterpay, American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop, Union Pay and Visa
Returns
What's your exchange & return policy?
We are happy to exchange your item for one that fits better.
I need to return my order, can I get a refund?
Swimwear can not be returned without the sanitation sticker still in tack. If it has been removed it can not be returned. If it is still in tact, no problem we will happily return your item.
How do I make a return?
Email us through the website and we will assist you personally.
How long do refunds take?
Refunds vary depending on payment method, on our end they are processed once items have been returned and checked.
Shipping
Are duties and taxes included?
Duties and taxes are included in the price.
When will I receive my order?
Typically, your order should arrive in a few days and you can track it with the tracking number provided.
Sizing
I am in between sizes, what do I do?
If you are between sizes, size up for comfort.